Refund Policy

There are no refunds, returns, or exchanges for products, services, or workshops. There are only exceptions in cases of duplicate payments, overpayments, or exam application withdrawals. There is a $40 processing fee for all refunds.

Withdrawals of the exam application must be requested by email to [email protected] by the candidate for consideration of a partial refund. If the refund is granted, a candidate cannot apply for the exam for at least three months from the date of the refund request.

There are no refunds, returns, or exchanges for any NBCOT Aspire Study Tools, Occupational Therapy Knowledge Exam (OTKE), or feelReady Workshop purchases made via the NBCOT Program Director Portal.

Any refund granted will be refunded by the same payment method and to the same party as the original transaction.

Revised May 28, 2024